Privacy Policy

1. Information We Collect

Personal Information You Provide

When you submit our discovery call form or contact us, we collect:

• Full name (first and last name)
• Business email address
• Company name and size
• Project timeline and requirements
• Growth challenges and business needs
• Any additional information you provide in form fields

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and approximate location
• Browser type and device information
• Pages visited and time spent on site
• Referring website (how you found us)
• Screen resolution and window size
• UTM parameters (marketing attribution data)
• Google Click ID (gclid) and Facebook Click ID (fbclid) if applicable

Marketing Attribution Data

To understand how our marketing efforts perform, we track:

• UTM source, medium, campaign, term, and content parameters
• Traffic source and referral information
• Ad click identifiers from Google and Facebook
• Landing page and conversion paths

2. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Responding to your discovery call requests
• Scheduling and conducting consultation calls
• Providing growth engineering and email marketing services
• Customizing our recommendations to your business needs

Communication

• Sending email responses to your inquiries
• Providing project updates and service information
• Sharing relevant growth engineering insights (with your consent)
• Sending calendar invitations for scheduled calls

Business Operations

• Lead qualification and scoring
• Understanding our marketing effectiveness
• Improving our website and service offerings
• Preventing spam and fraudulent submissions

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

• Calendar Services: Cal.com for appointment scheduling
• Email Services: Our hosting provider for sending notifications
• Analytics: Google Analytics for website performance (anonymized data)
• Hosting: Our web hosting provider for data storage

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to personal data on a need-to-know basis
• Storage Security: Secure servers with regular security updates
• Rate Limiting: Protection against spam and abuse
• Input Validation: Prevention of malicious data injection
• Regular Backups: Secure backup procedures for data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for the following periods:

• Active Inquiries: Until the consultation process is complete or you request deletion
• Client Data: For the duration of our business relationship plus 3 years for business records
• Marketing Data: Up to 2 years for performance analysis, unless you opt out
• Website Analytics: 14 months (Google Analytics default)

We will delete or anonymize your data when it's no longer necessary for the purposes outlined in this policy.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain uses of your personal information
• Restriction: Request limitation of how we process your data

To exercise these rights, please contact us at hey@harshx.com.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

Essential Cookies

• Required for basic website functionality
• Session management and security
• Form submission and error handling

Analytics Cookies

• Google Analytics for website performance measurement
• Visitor behavior and traffic analysis
• Content optimization insights

Marketing Cookies

• UTM parameter tracking for attribution
• Ad performance measurement (Google Ads, Facebook Ads)
• Conversion tracking for business optimization

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

8. Third-Party Services

Our website integrates with third-party services that have their own privacy policies:

• Cal.com: Calendar scheduling and appointment booking
• Google Analytics: Website traffic and performance analysis
• Google Fonts: Typography and visual design
• Hosting Provider: Website hosting and data storage

We encourage you to review the privacy policies of these third-party services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes (if we have your email)

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.